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OCTOBER 12, 2023

The AI and Digital Health Virtual Briefing convenes executives from providers, insurers, tech companies and organizations across the digital health ecosystem to discuss how AI and other cutting-edge technologies are transforming healthcare now – and what could be possible in the future.


Join us to learn about solutions and implementation strategies to advance your organization’s operations, data management, patient communication, care delivery and more.

Registrants get the benefit of attending the “live” event as well as access to the recording for up to 90 days.



Start time: 9 a.m. CT

9:00 AM - 9:05 AM

Opening Remarks

Speaker: Seka Palikuca, Editor Custom Content, Modern Healthcare

9:05 AM - 9:30 AM

Opening Keynote: Digital Empathy: Driving Meaningful Experiences for Doctors and Patients in the Age of AI

Digital health has seen unprecedented acceleration in the adoption of new technologies, from patient monitoring and telehealth during the pandemic to recent advances in AI-driven diagnostics and medication management. These developments are already driving efficiency in some aspects of care delivery, and new advancements have tremendous potential to complement primary care in helping to improve patient outcomes. But they also raise new questions on the role of the physician, the doctor-patient relationship and the importance of empathy in patient care. In this fireside chat, MDVIP, a Primary Care for America founding partner and the largest membership-based network of primary care physicians in the U.S., will discuss how healthcare organizations can preserve the human touch in high-tech interactions to increase physician engagement and deliver on patient needs in the digital age.


Bret Jorgensen, Chairman and Chief Executive Officer, MDVIP

Vyom Upadhya, Executive Director, Digital, MDVIP

9:30 AM - 10:30 AM

The Dignity Health Experience: Innovations Drive Massive Returns

In this session, hear how Dignity Health East Valley is advancing innovations in patient experience that have led to significant clinical, financial and operational improvements. Leaders from across the system will outline the mix of people, process and technology (including AI) that delivers “Excellence Every Day, Every Way,” resulting in an EBITDA margin of 10%, a 50% improvement in patient experience, nearly 100% reduction in safety events and a four-star – and rising – rating with CMS. Attendees will learn best practices and considerations around developing their own experience transformation.


Aaron Patzer, Founder and Chief Executive Officer, Vital

Mark Slyter, President and Chief Executive Officer, Dignity Health East Valley

Sponsored by:





10:25 AM - 11:30 AM

Stabilizing Vital Signs of Burnout to Realize Opportunities for Operational Efficiency

As physician and nursing shortages coupled with intense recruiting competition continue to plague medical providers and long-term care facilities, the need to develop innovative strategies to identify at-risk employees is critical. Circumventing burnout, while helping to increase retention and productivity, enables healthcare organizations to focus on improving quality of care and patient outcomes while providing opportunities to optimize operational efficiency.


At the intersection of employee well-being and digital transformation lies the opportunity to enhance employee interaction. Learn how successful healthcare organizations benefit from the application of Forrester Research’s digital operations platform (DOP) concept, designed around next-generation technology, and how you can build the solid technology foundation to take on your most pressing workforce challenges while impacting operational efficiency and effectiveness

Moderator: Angie Stewart, Content Strategist, Modern Healthcare Custom Media


Tom Thornton, Healthcare Practice Director, Net at Work

Harold Ford, Employee Experience Practice Director, Net at Work

Sponsored by:



11:30 AM - 12:30 PM

Frictionless Digital Care: Creating Patient Journeys That Improve Costs, Outcomes and Throughput

As early adopters of digital care solutions, experts from MultiCare Health System will share experiences and key learnings on how they engage and remotely monitor patients across a broad range of care journeys – in areas such as orthopedics, bariatrics, women’s health, urology and more. Speakers will discuss specific efforts to elevate patient experience and safety while increasing profit margins and lowering costs. Learn how leveraging a digital care management solution to deliver timely patient education and remote monitoring can decrease length of stay, readmissions, emergency department visits and phone calls, and explore the benefits of system-wide integration with your EHR and patient portal.

Moderator: Joshua Liu, MD, CEO and Co-Founder, SeamlessMD


Ashley Barrett, Assistant Vice President, Medical Specialties Division, MultiCare Health System

Jake Dixon, Assistant Vice President, Surgical Specialties, MultiCare Health System

Sponsored by:



12:30 PM - 12:40 PM 

Afternoon Break

12:40 PM - 1:40 PM

Beyond Buzzwords: How to Identify and Integrate Reliable Workflow Solutions

Today's healthcare landscape is plagued by complex and fragmented processes, interoperability issues and increasing demand for personalized care, creating substantial challenges for effectively optimizing workflows. Join this session to hear how healthcare providers can vet and implement cutting-edge solutions to streamline operations, optimize employee workloads and enhance patient care. Discover how technology-driven efficiencies are reshaping the future of healthcare delivery and administration, and learn how your organization can effectively harness these advancements for lasting success. This enlightening panel discussion features a prominent speaker from ServiceNow, a leading innovator in digital workflow automation.

Moderator: Angie Stewart, Content Strategist, Modern Healthcare Custom Media


More information to come

Sponsored by:


1:40 PM - 2:05 PM

Closing Keynote: How Digital Innovation and AI Can Support the Evolution of Healthcare Design and Delivery

Explore the technologies that hold the most promise for healthcare. Dr. Peter Chang, vice president of healthcare design at Tampa General Hospital, will share insights about innovations that offer the biggest opportunities to deliver the maximum impact in key areas, such as supporting growth strategies, scaling care coordination and expanding personalized care.

Speaker: Peter Chang, MD, Vice President of Healthcare Design, Tampa General Hospital


2:05 PM - 2:10 PM

Closing Remarks

Speaker: Seka Palikuca, Editor Custom Content, Modern Healthcare

SeamlessMD Logo-Transparent (1).png


SeamlessMD Logo-Transparent (1).png

SeamlessMD is a Digital Care Journey platform that enables providers to engage, remotely monitor, and stay connected with patients across healthcare journeys for surgery, oncology, chronic diseases, and more. Validated by 35+ studies/evaluations our platform improves the patient experience, reduces length of stay, readmissions, ED visits, and costs. Patients access digital care plans on their smartphones, tablets, or computers and are guided via reminders, interactive education, symptom questionnaires, and progress tracking. Deployed by leading health systems SeamlessMD directly integrates with EHRs like Epic, Oracle Cerner, and MEDITECH, and was named a Top Remote Monitoring Company by AVIA Marketplace in 2023.


Vital is redefining patient experience with software that gives more control, clarity, and predictability to emergency department visits and hospital stays. Using advanced artificial intelligence, Vital transforms complex health record data into easy-to-use, personalized interfaces that inform and engage over one million patients per year. Hospitals across the country use Vital to improve patient satisfaction, drive growth and loyalty, achieve better clinical outcomes, and reduce workload for care teams. Founded by creator Aaron Patzer and Emergency Physician Dr. Justin Schrager, Vital is a HIPAA-compliant cloud-based experience layer that integrates with any electronic health record system.


Founded in 1996, Net at Work is a leading technology advisor to thousands of small-to-medium sized businesses throughout North America. The award-winning consultancy offers a rich portfolio of technology, expertise and services to help organizations derive value from the transformative effects of technology. To start unleashing the power of your practice, visit


ServiceNow provides a digital health platform that enables organizations to deliver effortless, patient-centric care through improved operational performance. The digital health platform unifies existing electronic medical records (EMR) and links patient, provider, and payer data, based on a FHIR-HL7 healthcare data model. The platform is optimized to meet ongoing security and privacy regulations. The result: patient satisfaction and retention, more productive clinicians, and improved bottom lines.

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