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All times are listed in CST

Agenda subject to change

9:00 AM - 9:10 AM CST

Opening Comments from the Publisher      

Fawn Lopez, Publisher and Vice President, Modern Healthcare


9:10 AM - 10:00 AM CST

Opening Keynote: The Health System of the Future

Mark Keroack, MD, President and Chief Executive Officer, Baystate Health

The Health System of the Future will be an integrator of the overall healthcare needs of the communities it serves. In order to avoid being marginalized by disruptive competitors, providers need to tackle the difficult issues of truly acting like a system. This means having clear strategies around physician relationships, managing risk for assigned populations, providing a customer-friendly digital platform for care, partnering to ensure a full suite of services, and contributing to the well-being of the communities they serve. Health systems need to simultaneously evolve clinical and financing models to thrive in this new world. Learn how Baystate Health has been working on all these issues in a highly regulated market and how the pandemic has caused them to adjust strategies, but not their vision, of advancing care and enhancing lives.

10:00 AM - 11:00 AM CST

Tips for Adopting New Workforce Models

Moderator: Craig Ahrens, Senior Vice President, Growth and Strategy, CareRev


Grandon Brimley, Vice President, Health Transformation, SSM Health

Eric Humphrey, Senior Vice President, Human Resources, Chief Human Resources Officer, Froedtert Health

Gina Tapper, Principal, Tapper & Associates

Advancements in technology such as machine learning and AI have the potential to transform how the healthcare industry recruits, retains, and engages staff. In fact, health systems – with their nursing shortages, changing patient needs, and tightening budgets – stand to gain from this transformation. In this session, learn the new care models and on-demand staffing strategies – powered by technology – that can help your organization reduce overall labor costs and improve retention.

Click here to download information from CareRev.


11:00 AM - 11:40 PM CST

The True Cost of Provider Burnout

Moderator: Maria Castellucci, Modern Healthcare


Dr. Jason Mitchell, Chief Medical and Clinical Transformation Officer, Presbyterian Healthcare Services

Dr. Christina Chen, Medical Director, Bright.md

Concerns about provider burnout predate the pandemic, but COVID-19 has shined a spotlight on the burden we place on our clinical workforce. Negative patient experiences, lost productivity, and medical errors impact care and are extremely costly. Learn from passionate doctors about the ethical and financial challenges of burnout, how the past year has exacerbated the crisis, and solutions to address it.

Click here to download information from Bright.md. 


11:40 PM - 12:30 PM CST

The Importance of High-Quality Patient Clinical Data in Complex Healthcare Ecosystems


Amanda Heidemann, MD, Chief Medical Information Officer, CMIO Services, LLC

Andrew Kanter, MD, Chief Medical Officer, Intelligent Medical Objects (IMO)

It’s hard to believe, but paper medical records were commonplace not that long ago. But while the health IT industry is evolving quickly, it’s important to make sure that patient history is still easily available, accurate, and detailed. This session will discuss the growing complexity of the care delivery system and its effects on patient data. As a CMIO shares her personal healthcare story, her journey will show how critical it is to keep relevant patient records organized and accessible. It will be a starting point for a discussion about: 

•          The growing complexity of the care delivery system and its effects on patient data  

•          The challenges patients face when trying to keep relevant data and records organized and accessible  

•          The steps to take in order to improve data quality


Click here to download information from IMO. 


12:30 PM - 1:30 PM CST

The Modern Patient Journey: 10 Surprising Ways Health Systems Are Using Texting

Moderator: Adam Rubenfire, Content Strategist, Modern Healthcare


Bryan Omar, Assistant Vice President of Healthcare, Podium

Today’s patients are not the patients of yesterday. With our current digital transformation and effects of a global pandemic, they expect more convenience, digital ease, and personalization than ever before. How can you meet their expectations?

By using text—at every key point in your patient journey.

Join us as we discuss how healthcare providers can offer the modern patient experience through text and use messaging to convert patients for life.


This session will prepare you to heed these calls to action:

• The majority of consumers believe companies need to change the way they engage with patrons.

• 66% of consumers think text makes working with a local business more convenient, and patients want to message their healthcare providers.

• Businesses that adapt to offer convenient, frictionless experiences will surpass those that fail to change.

Click here to download information from Podium.



1:30 PM - 2:15 PM CST

Why Acute Care Telemedicine Will Play a Strategic Role in the Hospital of the Future

Moderator: Adam Rubenfire, Content Strategist, Modern Healthcare


Sarah N. Pletcher, MD, MHCDS; Vice President & Executive Medical Director, Virtual; Houston Methodist Hospital

Jason Hallock MD, MMM; Chief Medical Officer; SOC Telemed

While telemedicine is not new, it is still a cutting-edge frontier. While the pandemic fueled provider adoption, now we are seeing an increase in the diversity of providers who will be deployed via telemedicine. Clinicians are no longer bound to working inside the four walls of their hospital. Telemedicine can virtually deliver clinicians in numerous specialties inside of the ED, inpatient floors and other care settings. The ability to offer new services through telemedicine unlocks revenue for hospitals, eliminates gridlock in the ED, reduces physician burnout and positively impacts patient outcomes. In this session, attendees will learn more about how telemedicine will change the future of healthcare, while gaining best practices for strategic implementation within their organization.


Join this session to learn how to:

• Leverage telemedicine to reduce health inequities by improving access to timely, high-quality healthcare

• Fractionalize clinical resources to create clinical capacity in the face of physician shortages

• Layer specialty telemedicine consults with in-person workflows to provide support for care teams and reduce staff burnout

Click here to download information from SOC Telemed.



2:15 PM - 3:10 PM CST

Setting a Foundation for the Hospital of the Future

Moderator: Adam Rubenfire, Content Strategist, Modern Healthcare


Barbara Jacobsmeyer, EVP, President of Inpatient Hospitals, Encompass Health

Dr. Khan M. Siddiqui, Chief Medical Officer and Chief Strategy Officer, Hyperfine

Amy Andersen, Industry Executive Director, Healthcare, Oracle

Annie Haarmann, Head of Strategy & Consulting, Healthcare and Life Sciences, Reputation

Healthcare executives are making decisions today that will shape the future of their organizations and the communities they serve. Transformation is taking place throughout the country that will have a lasting impact on the people, processes and technology that enable care. In this session, experts from multiple sectors will discuss their vision of the industry’s future and share their perspectives on how leaders can prepare for the path ahead.

Click here to download information from Hyperfine. 


Click here to download information from Reputation.


Click here to download information from Oracle.  


Click here to download information from Encompass Health.  


3:10 PM - 3:50 PM CST

Closing Keynote: The Hospital of the Future

Robert Sehring, Chief Executive Officer, OSF Healthcare

Pressure from non-traditional competitors and consumers to deliver more convenient and accessible care is shifting the entire health care landscape. The hospital of the future will be defined not by what happens within its walls, but by what is possible across the care continuum. Higher acuity, more complex care is available outside the hospital now and advancements realized during the COVID-19 pandemic have accelerated the pace of change. Now is the time to take a critical look at system readiness for the changes ahead. Learn how OSF HealthCare built an innovation infrastructure to support future changes in health care and how this readiness has positioned them to be a more agile, responsive health system both during crisis and for the future.



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