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This event convenes leading healthcare executives to discuss how providers are advancing their workforces, processes and technologies for the next generation of care.


It will explore major changes that are taking place as patient conditions become more complex and care increasingly shifts to home and community settings.

Registrants get the benefit of attending the “live” event as well as access to the recording for up to 90 days.



All times are listed in Central Time Zone

Agenda subject to change

Download the conference booklet.

9:00 - 9:05 AM

Opening Comments from the Publisher      

Fawn Lopez, Publisher. Modern Healthcare and Vice President, Crain Communications


9:05 - 9:20 AM

Opening Keynote: What Theory of Change will Drive our Future?

Terry Shaw, President and Chief Executive Officer, AdventHealth


As we look toward the hospital of the future, what will define its role to the patient, providers and the communities we serve? Two theories of change might provide a roadmap for how the hospital of the future will be defined and how it will expand its role in people’s lives. The decisions we make today will set the stage for how we embrace these theories and apply them to our plans. While factors outside of our control can significantly contribute to change, it’s important to see where we have both the responsibility and opportunity to influence change. This keynote session will take a look at two theories of change and how they have contributed to the past and will likely influence the future.

9:20 - 10:15 AM

Transformation is a Requirement and not a Luxury for Hospitals to Flourish and Stay Competitive


Sanjeev Agrawal, President and Chief Operating Officer, LeanTaaS

Angela Yochem, Executive Vice President and Chief Transformation and Digital Officer, Novant Health

When Novant Health closed its doors during the COVID-19 pandemic, it began performing over 20,000 virtual visits per day. The $8-billion health system quickly recognized that embracing digital health is a necessity for engaging with today’s patients and improving access to care. In this session, Angela Yochem, a leader of Novant’s digital transformation, discusses the system’s journey and current approach, how she thinks creatively about innovation opportunities, and why Novant’s embrace of digital health has been essential to providing the best virtual and physical care. Join this session to hear about the success of one major health system’s transformation, and lessons for other healthcare organizations looking to grow, compete and thrive by digital innovation.

 Download information from LeanTaaS.

10:15 - 10:40 AM

Live Case Study: How SSM Health Created a New, Flexible Work Option for Local Nurses


Grady Brimley, VP of Transformation, SSM Health

Will Patterson, Chief Executive Officer, CareRev


Upon joining SSM Health in 2018, Grady Brimley already saw the future of work. He knew hospitals would need a flexible, cost-effective workforce and that many healthcare professionals were willing to work more, but didn’t have an easy way to do so. Fast forward to 2022, and SSM has successfully implemented a platform that addresses both needs. Join this session to learn how SSM built a local, flexible talent pool that meets the needs of today and prepares them for the challenges of tomorrow.

10:40 - 11:15 AM


A Tech-tonic Shift: How Technology is Shaping the Future of Hospitals

Phyllis Teater, Chief Information Officer, The Ohio State University Wexner Medical Center

When COVID-19 began raging, health care administrators were challenged not only with curbing the global pandemic but also with rethinking everything about the way hospitals care for their communities. Almost overnight, digital technologies and platforms were designed, tested, and implemented, leading to a spike in the number of patients who now received some form of medical attention virtually. These measures mark the beginning, not the end, of a great wave of innovation: As this engaging conversation with Phyllis Teater, Chief Information Officer at The Ohio State University Wexner Medical Center will show, new emerging technologies, from telehealth to Artificial Intelligence, are radically changing the way we think about and design hospitals, a change likely to have an enormous and beneficial impact on the wellbeing of tens of millions of Americans.

11:15 AM - 12:15 PM

Overcoming Top Barriers to Optimal Care Quality

Moderator: Angie Stewart, Content Strategist, Modern Healthcare


Kim Anders, Group Vice President, Strategic Supplier Engagement, Premier

Arne Brock-Utne, MD, Founder, President and Chief Executive Officer, Issio Solutions

Robert Reiter, Director of Product Marketing Management, DIRECTV for Business

Without adequate clinical support or patient engagement, health systems cannot succeed in their important mission to deliver high-quality care. In this panel, a diverse group of experts will share novel approaches to staffing, communication, and other key components of quality care. Join the discussion to gain a deeper understanding of the tools and strategies that will set hospitals apart for decades to come.

Download information from IssioSolutions.

12:15 - 12:40 PM

Closing Keynote: Crisis as Catalyst: The Future of the Hospital

David Lubarsky, MD, Vice Chancellor, Human Health Sciences and Chief Executive Officer for UC Davis Health

Health care is changing because health care absolutely has to change. Our patients and our teams are demanding it. Technology has accelerated the use of digital platforms and our awareness of societal inequalities. In the post-pandemic era, this change is going to happen even faster. The pandemic has fundamentally changed the acceptance of a digital interface for information flow, patient care, and administrative interactions. The hospital of the future will deliver superior outcomes, strive towards racial, gender and climate justice, and provide a better patient and provider experience.


12:40 - 12:45 PM

Closing Comments from the Publisher     

Fawn Lopez, Publisher. Modern Healthcare and Vice President, Crain Communications

Session sponsors:

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Download information from CareRev.

Speaker sponsors:


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From sitting on a panel to session sponsorship, we have a package that is right for your organization.


As a sponsor, you receive exposure in all marketing and promotions and have the opportunity to exhibit thought leadership to an engaged audience of healthcare leaders.

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