About the Event

The use of virtual care has skyrocketed as patients and health systems have been forced to adapt to an unprecedented health crisis. 


Join healthcare executives and innovators to learn how providers, payers and other organizations are rethinking business models and realigning processes to better serve patients in a future where more care will be delivered virtually.




2021 Agenda

All times are listed in CT. | Agenda subject to change.

9:00 AM - 9:05 AM 

Opening Comments from the Publisher      

Fawn Lopez, Publisher, Modern Healthcare and Vice President, Crain Communications


9:05 AM - 9:35 AM 

Opening Keynote

MedStar Health Telehealth: From Crisis Response to Care Innovation

Ryan Anderson, MD, Interim Vice President, Clinical Care Transformation, MedStar Health

Ethan Booker, MD, Medical Director, MedStar Telehealth Innovation Center and MedStar eVisit

In the first year of the system’s COVID-19 response, MedStar Health delivered more than 772,750 telehealth sessions. Prior to the pandemic, reaching 100,000 telehealth sessions was considered a significant milestone in a telehealth team’s history. The system’s daily requests for outpatient telehealth services, in particular, skyrocketed from double digits prior to COVID-19 to thousands within weeks of the pandemic response beginning. 
This session will address how MedStar Health rapidly scaled its connected care offerings during the initial surges, and how the team is now evolving them to further advance health. Key discussion areas will include: 
•    Proving greater access to care by allowing primary care doctors more capacity. 
•    Further expanding options and access for behavioral health. 
•    Increasing opportunities for patient-directed care at home through remote patient monitoring. 
•    Addressing white space surrounding care experiences in connected, value-based ways.

9:35 AM - 10:35 AM 

Remote Care’s New Normal

Moderator: Maria Castellucci, Content Strategist, Modern Healthcare


Philip B. Adamson, MD, Divisional Vice President and Chief Medical Officer of Heart Failure, Abbott

Heidi Hinrichs, Divisional Vice President of Global Clinical and Regulatory Affairs of Cardiac Rhythm Management, Abbott

Christopher Piorkowski, MD, Division Vice President and Chief Medical Officer of Electrophysiology, Abbott

Leslie Saxon, MD, Electrophysiologist and Executive Director Center for Body Computing, University of Southern California

As the pandemic forced the healthcare industry to quickly adapt, it has become clear that remote care is here to stay. Remote care improves health outcomes, lowers costs, and is convenient for patients. Learn from leading medical technology experts as they explain how health systems adapted to remote care early in the pandemic, dive deep into current practices, and offer forward-looking insights into the future of remote care.

10:35 AM - 11:35 AM 

The Future of Virtual Health and New Care Models

Moderator: Claudia Douglass, Principal, PwC


Aram Alexanian, MD, Clinical Physician Executive, Novant Health

Mitchell Fong, Director of Telehealth, Renown Health

Amber Karol, Director of Digital Health, Novant Health

Valerie Leschber, MD, Chief Medical Officer, Cone Health

Digital transformation is accelerating, and with it, the delivery of healthcare, driven by evolving patient expectations. The pandemic has turbocharged the demand for a digitized healthcare experience with innovative care models and virtual care practices that deliver health improvements through collaboration across healthcare payers, providers and consumers. Join this session to hear from industry leaders about how health organizations can collaborate to enhance and expand care beyond traditional settings.

11:35 AM - 12:35 PM 

How High-Touch Virtual Care can Deliver Durable Outcomes Among Hard-to-Engage Behavioral Health Populations


Robert Accordino, MD, Chief Medical Officer, Ontrak

Judith Feld, MD, National Medical Director, Ontrak

Use of telebehavioral health services surged a staggering 6,500% from January 2020 to February 2021, as more people sought care and turned to virtual care offerings, according to a report published this year by LexisNexis. While it is clear that virtual behavioral healthcare is here to stay, effectively engaging hard-to-reach populations into needed care requires more than merely offering telehealth visits. For individuals with unaddressed behavioral issues and chronic medical comorbidities, a high-touch, whole-person virtual care model is critical to achieving durable outcomes.
Attend this session to learn:

  • Current trends and what the future holds for virtual care and behavioral health

  • Why many still aren’t getting needed behavioral healthcare despite the growth in use of telehealth

  • How a high-touch, high-tech approach can find and engage those who need help

  • Why a patient-centered, collaborative care model that combines virtual health coaching with in-person and virtual provider visits delivers superior outcomes

Click here to download information from Ontrak.

12:35 PM - 1:35 PM 

Now What? What's Next for Virtual Care After Its Big Moment

Moderator: Adam Rubenfire, Content Strategist, Modern Healthcare


Dr. Gerald E. Harmon, President, American Medical Association

Ashley Harrison, Nursing Practitioner, LetsGetChecked

Winselow Tucker, General Manager of US Hematology, Bristol Meyer Squibb

Jack Williams, President, VirtualMed Staff

Virtual visits skyrocketed in 2020 as patients and providers alike sought a way to connect while remaining socially distant. Though telehealth adoption has receded slightly from its peak during the pandemic, it is clear the industry isn’t going back to pre-COVID-19 levels. A McKinsey analysis found that telehealth utilization has now stabilized at levels 38 times higher than before the pandemic, ranging from 13 to 17 percent across specialties. So, now what? How will providers continue to engage patients in virtual care, in a way that not only improves access but adds value? Our expert panel will discuss the future of virtual care beyond its rapid pandemic shift, offering predictions for what’s ahead and sharing best practices for advancing telehealth from a point of convenience to a strategic asset.


Join this session to learn:

  • Best practices for improving telehealth programs without worsening clinician burden

  • How digital care is transforming treatment options for patients

  • Strategies for using telehealth to resolve clinician shortages

  • How virtual care partnerships can improve patient access

Click here to download information from American Medical Association.

Click here to download information from VirtualMed Staff.

1:35 PM - 2:05 PM

Closing Keynote
How Telehealth Services are Providing the Needed Edge on Assessing and Mitigating the Impact of COVID-19

Bill Beninati, MD, Senior Medical Director of TeleHealth Services, Patient Placement and Transfer, Life Flight, Intermountain Healthcare


Intermountain’s integrated approach to telehealth removes traditional barriers to deliver a seamless experience for patients and providers - from hospitals, to outpatient clinics and patient homes. Our strategy is driven by industry leading clinical experts and embeds telehealth in care processes as a tool to accomplish clinical goals and allow patients to get the specialized care they need no matter where they live.

2:05 PM - 2:10 PM

Closing Comments from the Publisher      

Fawn Lopez, Publisher, Modern Healthcare and Vice President, Crain Communications


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