As the industry undergoes transformative change that affects how care is delivered and paid for, healthcare workplaces and organizational cultures are being forced to shift as well.

Learn from the industry leaders about how they are implementing innovative ideas and shepherding healthcare into a new era.

2021 Agenda

All times are listed in CT.

Agenda subject to change.

9:00 AM - 9:05 AM 

Opening Comments from the Publisher      

Fawn Lopez, Publisher and Vice President, Modern Healthcare


9:05 AM - 9:45 AM 

Opening Keynote

Being a Great Place to Work: Insights from One of Healthcare's Top Employers

Barclay Berdan, Chief Executive Officer, Texas Health Resources

In a year when healthcare has undeniably been a challenging industry in which to work, Texas Health continues to rank as one of the top employers in the nation, across all industries. Our Texas Health Promise: Individuals Caring For Individuals, Together is the foundation of Texas Health’s culture, and this long-held creed is the driving force behind their business decisions, employee interactions, programs, practices, and patient care. In this session, you will learn how Texas Health lives Our Texas Health Promise and designs solutions that address employee engagement, enhance workplace experience and promote diversity, equity and inclusion in the organization and the community.

9:45 AM - 10:25 AM 

Building a Workplace of Replenishing

Dan Collard, Partner, The Gratitude Group


While the focus upon the “Workplace of the Future” is very important, in many ways thanks to the last 18 months, the future is now. This session will provide a clear roadmap to assess both individual and organizational stress and trauma. To accompany the assessments, participants will also receive a set of tools and resources to begin building a “workplace of replenishment” for their teams…ensuring a better tomorrow.
Key Takeaways:

  • Responding to the “now” and ensuring a strong future

  • Well-being, Stress and Trauma and their impact on the workplace

  • Building a focus on replenishing 

  • Resources available today

Click here to download information from The Gratitude Group. 

10:25 AM - 11:00 AM 

Making the SHIFT: Harness the Power of Skills


Jim Hickey, Vice President, Human Capital Management, Oracle Corporation

Sabra Tourigny, Vice President, Human Capital Management, Oracle Corporation

The COVID-19 crisis challenged all industries and sectors, forcing leaders to rethink how they make decisions, serve customers, and interact with their employees. Few industries have been more impacted than healthcare, including mobilizing clinicians, adapting care sites, launching new services at speed, and prioritizing patients' and employees' health and well-being. While some of these shifts may be temporary, where and how work gets done has introduced significant changes across the entire employee lifecycle from hire to retire.

Learn about making the "SHIFT" to reimagine the way employees work by taking a proactive approach to skills, focusing on development efforts, and creating new opportunities to motivate existing talent to achieve more in their careers.

As the world begins to open up, please join us for a conversation about current trends in healthcare and the next practices in human capital management as we adapt to a new normal.

Click here to download information from Oracle. 

11:00 AM - 11:30 PM 

If Walmart Ran Your Hospital - 3 Things You Would Improve

John Lacy, Vice President of People, Walmart Health & Wellness

Imagine if you could operate your hospital or health system with engaged associates, happy customers, agile product development, and every day low cost. Then imagine achieving all this during a global pandemic. In this presentation, you’ll understand how to apply the successful business practices of a leading Fortune 500 company to your own healthcare organization. Hear a former traditional healthcare system CHRO share his unique perspective and ideas after joining Walmart’s innovative healthcare team. You will learn practical ways to improve the associate value proposition in order to thrive in our new normal and highly competitive talent marketplace.


Key topics to be covered include:

  • Building and accelerating an inclusive, diverse, and equitable culture through education, sponsorship, and a shared value approach

  • Developing and equipping your associates today for the workforce and workplace of the future

  • Addressing associate burnout and why well-being is the new path for engagement

11:30 PM - 12:15 PM 

Bringing New Tools to Battle Burnout Among Your Workforce

Darius Chehrzad, Chief Commercial Officer, Paytient Technologies

Andrew Harris, Vice President, Health System Partnerships, Paytient Technologies


A national survey in 2020 of over 20,000 physicians and healthcare workers found 38% reported experiencing anxiety or depression and 49% reported experiencing burnout. In parallel, nearly half of American's hospitals and health systems had negative operating margins at the end of 2020 - in part due to the COVID-19 pandemic. Given these headwinds, are there new tools and fresh approaches health systems can leverage to support their employees and provide relief while balancing their financial position?


Key takeaways:

  • Review the stressors hospitals and health systems have faced battling the COVID-19 pandemic

  • Discuss the current financial climate for health systems

  • Understand how health systems can leverage new tools to provide relief to workers

  • Describe the future of work as it relates to supporting health systems' workers


Click here to download information from Paytient. 

12:15 PM - 1:15 PM 

Health Equity: How it Impacts Your Workforce and Your Served-Communities

Nanne M. Finis, RN MS, Chief Nurse Executive, UKG

Jarik Conrad, EdD, Vice President, Human Insights and HCM Advisory, and Executive Director, Equity at Work Council, UKG


Organizations are beginning to understand their long-term success requires shifting to a broader stakeholder perspective that includes their customers, communities, and, most of all, their employees. At the core of this transformation is creating workplaces that value diversity, equity, inclusion, and belonging.

For healthcare organizations, this transition means recognizing their workforce as a population that they serve – not unique from the community or patient populations coming to them for care. As such, they must rethink their internal employee health and wellness initiatives while also promoting health equity among their patient populations.
Learning Objectives:

  • Understand why organizational health and wellness efforts often fall short of desired outcomes.

  • Provide trends and statistics that are compelling reasons to focus on health equity, for both internal and external purposes.

  • Explore how to make the business case for making the shift in your organization.

Click here to download information from UKG. 

1:15 PM - 2:15 PM 

The Future of Work is Flexible: How to Build Labor Resilience

Moderator: Craig Ahrens, SVP, Strategy & Growth, CareRev


Rhonda R. Foster, Consultant, American Nurses Association

Burl Stamp, President and Founder, Stamp & Chase

Recent reports show nurses want more flexibility in their schedule. But how do you give healthcare professionals the flexibility they want while ensuring quality of care? And what tools are available today to help you manage a flexible workforce? Join this session to find out the proven benefits of offering flexible work, how technology can help drive your strategy and where talent marketplaces should fit in your multipronged approach to staffing. With this knowledge, you’ll learn how to create a more resilient workforce that’s ready for anything.

Key Takeaways:

  • How offering more flexible work options will help you attract talent, respond faster to changing demands and control labor costs

  • Why technology should be at the forefront of a flexible workforce strategy

  • The unique role talent marketplaces play in a multipronged approach to staffing

Click here to download information from CareRev. 


2:15 PM - 2:45 PM 

Closing Keynote: Creating a Culture of Quality

Bob Sutton, President and Chief Executive Officer, Avera


How do you hardwire quality into every facet of your organization? Put great people in the right places and the rest comes naturally. During this engaging presentation, hear from the CEO of a leading health system about how to successfully build a culture that supports quality and to focus on what matters. Also understand how to maintain safety and quality even during times of crisis such as the global pandemic.


2:45 PM - 2:50 PM 

Closing Comments from the Publisher      

Fawn Lopez, Publisher and Vice President, Modern Healthcare



Become a Sponsor

From sitting on a panel to session sponsorship, we have a package that is right for your organization.


As a sponsor, you receive exposure in all marketing and promotions and have the opportunity to exhibit thought leadership to an engaged audience of healthcare leaders.