Agenda

All times are listed in Central Time Zone

Agenda subject to change

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9:00 - 9:05 AM

Opening Comments from the Publisher      

Fawn Lopez, Publisher. Modern Healthcare and Vice President, Crain Communications

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9:05 - 9:30 AM

Opening Keynote: One CEO’s Personal Patient Journey and What He Learned about how Workplace Culture Impacts Patient Experience

Marty Bonick, Chief Executive Officer, Ardent Health Services

with Amanda Armstrong, Assistant Vice President of Communications and Talent Marketing, Ardent Health Services

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Though ripe for disruption, healthcare continues to lag behind other industries when it comes to the adoption of consumer-friendly processes, tools and technology. And it’s more than patients who lose. Countless broken processes threaten to erode the outstanding experience created by caregivers – often undermining culture and frustrating staff. Ardent Health Services' chief executive officer, Marty Bonick, shares lessons learned along his personal healthcare journey as he challenges providers to embrace new practices to transform the customer and employee experience.

 

9:30 - 10:15 AM

Advancing the Well-Being of the Healthcare Workforce

Robin Bassler, Senior Product Manager, Optum EAP and Worklife

Yusra Benhalim, MD, Senior National Medical Director, Optum Behavioral Solutions

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Health care workers put others first every day. It’s a challenging field any time, and during the pandemic, they have become especially burned out. Join two industry experts for actionable insights on how employers can help health care workers focus on themselves and improve their overall well-being during these challenging times.

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10:15 - 11:15 AM

Reimagining Care Delivery Through Workforce Optimization

Beth Beckman, Chief Nursing Executive, Yale New Haven Health System
Eric Burch, Executive Principal, Operations and Workforce Services, Vizient
Nicole Gruebling, Vice President Clinical Networks, Member Connections, Vizient

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As hospitals and providers settle into an evolving new normal, solutions for reimagining care delivery are continuing to emerge. From clinical workflow plans, recruitment strategies and new technologies, to mental health, self-care and health equity solutions, Vizient’s members are discovering and implementing best practices. Join this discussion to hear observations and lessons learned for optimizing workforce efficiencies. 

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11:15 - 11:45 AM

Keynote Address: The Future of Corporate Culture: Evolving and Being a Trailblazer

Whitney Eichinger, Vice President Culture and Engagement, Southwest Airlines

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11:45 AM - 12:45 PM

Beyond Engagement: Meaningful Drivers of the Healthcare Employee Experience

Kristi Roe, Healthcare Industry Advisor, Qualtrics
Antonio Pangallo, Senior XM Scientist, Qualtrics

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Organizations are accustomed to measuring engagement, but many struggle to significantly impact the employee experiences that matter most, like avoiding burnout, improving retention and impacting clinical outcomes. Join this session to learn how healthcare leaders are harnessing the power of listening tools and predictive analytics to go beyond measuring engagement. Plus, you’ll get access to a new, scientifically-validated methodology for measuring and optimizing employee experiences.

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12:45 - 1:35 PM

Workforce Cost Containment Strategies Beyond COVID

Rita Barry, Director of Nursing Clinical Support Services, Penn State Health
Liz Lustgraaf, Manager, Workforce Optimization, AMN Healthcare

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This session will describe how the pandemic has brought about workforce challenges unlike any before and how it also presents an opportunity for health systems to rethink their talent cost-containment strategies. Join this session and learn:

• Four key focus areas for accelerated recovery from COVID-19

• An integrative approach and strategies to come back from the pandemic

• Tactics for building a culture of resiliency in the workforce and mindset

• Benefits of utilizing analytics and a flexible scheduling system during a pandemic to optimize and manage high-cost impacts

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1:35 - 2:00 PM

Closing Keynote: The Evolve Health Alliance: Collaborating to Share Best Practices and Drive HR Innovation 

Heather Brace, Senior Vice President and Chief People Officer, Intermountain Healthcare

Matt Kurth, Deputy Chief People Officer, Northwell Health

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Six nationally-ranked health systems have come together to form the Evolve Health Alliance, a partnership to focus on employee well-being and diversity, equity, and inclusion (DEI) programs. This panel, comprised of member organizations, will discuss the formation of the alliance and their purpose of improving the diversity, well-being and engagement of workforces and, ultimately, patient outcomes in their respective communities. These organizations will work together to develop resources to enable health systems to better prepare our workforces for the future.

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2:00 - 2:00 PM

Closing Comments from the Publisher      

Fawn Lopez, Publisher. Modern Healthcare and Vice President, Crain Communications